Frequently Asked Questions

What are the payment methods available to purchase Halmari Tea?

Currently we have 3 methods for Indian customers- Cash on delivery, PayTm payments and secure online transactions through Ccavenue. And we have 2 secure and safe methods for International customers-  through PayPal and CCavenue.

How many time it will take to receive tea in customer’s hand after ordering?

It will take 3 days  on average for Indian customers. You can receive it at doorstep. There are no national holidays in between. It will take 6 days  on average for International customers. We will send you a tracking ID to your registered Email ID.  All of our teas whether for national or international consumption are shipped via Fedex.

How we pack Halmari Tea?

We have promised you to give the best quality of Assam tea and we have maintained it consistently since a long time. Our teas are packed and sealed in world class packaging just to give you the freshest and finest quality tea all time. Please store your tea in an airtight container in a cool,dry environment to stay it fresh for more than a year.

How is our cancellation method?

If you will decide to cancel your order. This will be not a problem.  We will provide you a full refund in 2-3 days time as long as your order has not been shipped from our company. But this policy can not be applicable for cash on delivery.

Which time period of teas are customers receiving when they order Halmari Tea?

Teas are made and stored during mid May to July i.e. second flush time are available for online buyers. This time we will ensure the finest quality of tea from the World’s freshest garden. If you order after July, Don’t worry about the quality. Halmari is always offering you the best quality as we store our teas in our estate with a great care. We also offer you little more than you ordered. Example if you order 250 gm of GTGFOP 1, we’ll send you 260gm.

Want to get a free sample of tea _ what is the procedure?

Halmari Tea gives you an offer to avail free samples after purchasing more than Rs 4000 or $75 dollars worth of Halmari Tea. if your order crosses the mentioned amount you will see an option in our page. You can choose any of remaining tea which you have not ordered.  You will get 10gm or 4 cups worth of a sample along with your order.

Feel free to reach us always you want. We will be ready to give you information about any other topic.

You can always email [email protected] who is the vice president and always loves taking matters into his own hands or you can email [email protected] as well. There are no automated emails or bots answering your queries as  we believe in true forms of communication.